Record the transaction context
Capture the service type, network, amount and provider reference in the record you use to review your shift.
Reconcile against the official channel
An internal record is not proof that a transaction settled. Check the provider’s transaction history or official statement before relying on it for a cash close-out.
Protect customer information
Avoid recording a customer’s PIN, one-time password, full account secrets or unnecessary personal details. Follow current network rules and applicable privacy requirements.